Website login failing
4.5
You enter the correct username and password but can't get into your account.
Symptoms
- Page refreshes to login
- "Invalid credentials"
- Login button does nothing
Possible Causes
- Cookies disabled
- Wrong password
- Account locked
Step-by-Step Fix
1
Enable Cookies
Logins require cookies to "remember" you are signed in.
2
Reset Password
Use the "Forgot Password" link to ensure your credentials are current.
3
Check Caps Lock
A common cause of "Invalid Password" errors.
When to See a Technician
Try logging in from a different browser to rule out a corrupted cookie in your main one.
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