Email showing "Authentication Failed"

4.5

The server rejects your username or password.

Symptoms
  • Password prompt loop
  • "Invalid Credentials"
  • Account offline
Possible Causes
  • Wrong password
  • 2FA requires App Password
  • Account locked

Step-by-Step Fix

1

Verify Password

Log in via the webmail interface to ensure your password is correct.

2

Generate App Password

If you have 2FA enabled, you must use a specific App Password for Outlook/Apple Mail.

3

Check Caps Lock

A simple but common cause of login failures.

When to See a Technician

Modern services like Gmail and Outlook often require "OAuth2" authentication instead of "Normal Password".

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