Smart lock unable to share digital keys
4.5
Failing to send a guest code or temporary access to another person.
Symptoms
- "Invite Failed"
- Guest doesn't receive email
- Code doesn't work
Possible Causes
- Account permissions
- App bug
- Cloud sync failure
Step-by-Step Fix
1
Verify Guest Email
Ensure you are sending the invite to the correct address.
2
Check Guest App
The guest may need to download the app and create an account first.
3
Set Manual Code
If digital keys fail, just give them a manual 4-digit pin code.
When to See a Technician
Temporary keys often have strict start/end times. Ensure the guest is trying to enter during the allowed window.
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