Smart lock auto-unlock failing
4.5
The door doesn't unlock automatically when you arrive home with your phone.
Symptoms
- Must use app manually
- No "Welcome Home" notification
- Delayed unlock
Possible Causes
- Location services off
- Battery optimization
- Geofence issue
Step-by-Step Fix
1
Enable "Always" Location
The app needs "Always" location access, not just "While Using".
2
Disable Battery Optimization
Ensure Android/iOS isn't putting the lock app to sleep.
3
Check Bluetooth
Auto-unlock usually triggers via Geofence then confirms via Bluetooth.
When to See a Technician
Auto-unlock requires you to leave your "Home Zone" (usually 200m) and then return to trigger the event.
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