Smart lock not responding to app
4.5
The door won't lock or unlock when you press the button in the app.
Symptoms
- "Lock jammed"
- Timeout error
- Status says "Unlocked" when locked
Possible Causes
- Misaligned deadbolt
- Low batteries
- Bluetooth range
Step-by-Step Fix
1
Check Alignment
Ensure the deadbolt can slide freely into the hole without rubbing.
2
Replace Batteries
Low power can prevent the motor from turning the bolt.
3
Calibrate Lock
Use the app to re-calibrate the "Open" and "Closed" positions.
When to See a Technician
If the lock says "Jammed", it usually means the door isn't fully closed or the strike plate is misaligned.
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