Smart lock keypad not working
4.5
The physical buttons or touch screen on the lock are unresponsive.
Symptoms
- No lights on touch
- Buttons stuck
- Wrong code rejected
Possible Causes
- Lockout mode
- Water damage
- Loose ribbon cable
Step-by-Step Fix
1
Wait 5 Minutes
Too many wrong guesses can trigger a temporary security lockout.
2
Clean the Surface
Wipe the touch screen to remove oils that might cause ghost touches.
3
Check Internal Cable
Ensure the cable connecting the keypad to the motor is tight.
When to See a Technician
Keypads are exposed to the elements. Ensure the rubber gasket behind the lock is properly sealed.
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