Smart doorbell video lagging
4.5
The person at the door has already left by the time the video loads.
Symptoms
- Frozen video
- Choppy audio
- Connection timeout
Possible Causes
- Low upload speed
- WiFi interference
- Slow phone
Step-by-Step Fix
1
Check RSSI (Signal)
In the app, look for RSSI; if it's higher than -60, the signal is weak.
2
Use Chime Pro/Extender
Place a WiFi extender halfway between the router and the door.
3
Lower Video Resolution
Reduces the amount of data the doorbell needs to upload.
When to See a Technician
Doorbell video has to travel from the door, to the router, to the cloud, and back to your phone. Low latency is key.
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