Smart camera unable to view live stream
4.5
The app shows a thumbnail but the live video fails to load or buffers.
Symptoms
- "Loading..." forever
- Video freezes
- Low resolution only
Possible Causes
- Slow upload speed
- App bug
- Phone network issues
Step-by-Step Fix
1
Test Upload Speed
Ensure your home internet has at least 2Mbps upload per camera.
2
Lower Stream Quality
Switch from 4K/2K to 1080p or 720p in the app settings.
3
Clear App Cache
Fixes issues with the video player in the smartphone app.
When to See a Technician
If you can view the stream on WiFi but not on 5G, your home router's firewall might be blocking the video ports.
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