Smart camera offline
4.5
The camera is powered on but shows as "Disconnected" or "Offline" in the app.
Symptoms
- No live view
- Status LED blinking
- Missed recordings
Possible Causes
- Weak WiFi
- Power supply issue
- Server outage
Step-by-Step Fix
1
Check Power
Ensure the USB cable or battery is providing enough power.
2
Check WiFi Signal
Cameras require high upload speeds; move the router closer.
3
Reboot Camera
Unplug for 30 seconds to force a network reconnect.
When to See a Technician
Outdoor cameras often lose connection due to brick walls or metal siding. A WiFi extender may be needed.
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