Internet router unable to connect to modem
4.5
The router fails to establish a connection with the internet modem.
Symptoms
- No internet access
- WAN light is red or off
- Router status page shows disconnected
Possible Causes
- Loose cables
- Incorrect WAN settings
- Modem needs rebooting
Step-by-Step Fix
1
Check Ethernet Cable
Ensure the cable between the modem and router is secure.
2
Reboot Both Devices
Power off modem and router, wait 30s, then power on modem first.
3
Check WAN Configuration
Ensure the router is set to Dynamic IP (DHCP) unless specified by ISP.
When to See a Technician
If the modem works when connected directly to a PC, the router WAN port might be faulty.
Rate this Fix
0 / 5(0 ratings)
Comments (0)
No comments yet. Be the first to share!