Smart doorbell not ringing on phone

4.5

Someone presses the button but you don't get a notification or call.

Symptoms
  • Missed visitors
  • Silent phone
  • App shows event later
Possible Causes
  • Notifications disabled
  • Do Not Disturb mode
  • Background data restricted

Step-by-Step Fix

1

Check App Notifications

Ensure "Ring Alerts" are enabled in the doorbell app settings.

2

Disable Focus Mode

Ensure your phone isn't silencing alerts during certain hours.

3

Enable Background Data

Allow the app to use data even when not open.

When to See a Technician

If the physical chime works but the phone doesn't, the issue is purely with the app or phone settings.

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