Multi-factor authentication failing
4.5
The second step of your login process (SMS, App, Key) is not working correctly.
Symptoms
- Code rejected
- App crashes
- Hardware key not detected
Possible Causes
- Time desync
- Network issues
- Faulty hardware
Step-by-Step Fix
1
Sync App Time
In your MFA app (like Google Authenticator), go to Settings > Time correction for codes.
2
Check Internet
Push notifications require a data connection to arrive.
3
Use Backup Codes
Use the one-time codes you saved when setting up 2FA.
When to See a Technician
MFA apps are extremely sensitive to the device's system time. Ensure "Set time automatically" is ON.
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