Multi-factor authentication code not received
4.5
You are waiting for an SMS or email code, but it never arrives.
Symptoms
- No SMS
- Empty inbox
- Resend button used multiple times
Possible Causes
- Carrier blocking
- Spam filter
- Wrong phone number
Step-by-Step Fix
1
Check Spam/Junk
Email codes often end up in the spam folder.
2
Restart Phone
Forces a reconnection to the cellular network to receive pending SMS.
3
Check for "Short Code" Blocks
Ensure your carrier hasn't blocked automated messages from short numbers.
When to See a Technician
SMS is the least reliable MFA method. Switch to an Authenticator App for better reliability.
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