Multi-factor authentication code incorrect

4.5

You enter the code exactly as shown, but the system says it is wrong.

Symptoms
  • "Invalid code"
  • Code expires too fast
  • Rejected attempt
Possible Causes
  • Clock desync
  • Entering old code
  • Typo

Step-by-Step Fix

1

Wait for New Code

Wait for the timer to reset and enter the fresh code immediately.

2

Check Time Zone

Ensure your phone and computer are in the same time zone.

3

Refresh Page

Sometimes the login session times out while you are looking for the code.

When to See a Technician

If the code is from an app, ensure you are looking at the correct account (e.g., Personal vs Work).

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