Laptop Windows Hello setup failing
4.5
An error occurs during the scanning process for Face or Fingerprint.
Symptoms
- "Something went wrong"
- Scan interrupted
- Error code
Possible Causes
- Hardware interference
- Driver bug
- Permissions
Step-by-Step Fix
1
Restart Biometric Service
Restart "Windows Biometric Service" in services.msc.
2
Uninstall/Reinstall Sensor
Remove the device in Device Manager and reboot.
3
Check for Third-party Security
Ensure apps like HP Client Security aren't blocking Windows Hello.
When to See a Technician
If setup fails, check if your laptop manufacturer has its own security software that might be overriding Windows.
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