Laptop unable to set up Windows Hello

4.5

The setup process for Face or Fingerprint fails at the final step.

Symptoms
  • Setup hangs
  • Error at end
  • Settings won't save
Possible Causes
  • Corrupt NGC folder
  • PIN not set
  • Software conflict

Step-by-Step Fix

1

Set PIN First

Windows Hello requires a PIN as a backup; set it up first.

2

Clear NGC Folder

Reset the security container (see PIN login fix).

3

Check for Updates

Ensure all optional driver updates are installed.

When to See a Technician

You cannot have biometrics without a PIN; the system won't allow it.

Rate this Fix

0 / 5(0 ratings)

Comments (0)

No comments yet. Be the first to share!

Related Problems

laptopSoftware
Laptop PIN login not working

The system refuses to accept your PIN or the option is missing.

3 steps
laptopSoftware
Laptop Windows Hello setup failing

An error occurs during the scanning process for Face or Fingerprint.

3 steps