Laptop PIN login not working
4.5
The system refuses to accept your PIN or the option is missing.
Symptoms
- "Something went wrong"
- PIN ignored
- Option greyed out
Possible Causes
- TPM issue
- NGC folder corruption
- Security update
Step-by-Step Fix
1
Clear NGC Folder
Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and delete contents (requires admin).
2
Reset PIN
Settings > Accounts > Sign-in options > Remove and re-add PIN.
3
Check TPM
Ensure TPM is enabled in BIOS.
When to See a Technician
Deleting the "NGC" folder is the standard fix for "Something went wrong" PIN errors.
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