Laptop unable to reset user password
4.5
The "Forgot password" link fails or you are unable to change it from settings.
Symptoms
- Error message
- Link doesn't work
- Settings greyed out
Possible Causes
- No internet
- Microsoft account locked
- Permissions
Step-by-Step Fix
1
Reset via Web
Go to account.live.com/password/reset from another device.
2
Check Connection
Ensure the laptop is on WiFi at the login screen.
3
Use Admin Account
Log in as another admin to change the password for the user.
When to See a Technician
If it's a local account and you forgot the password, you'll need a password reset disk or a specialized tool.
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