Laptop Windows Hello not available
4.5
Settings says "This option is currently unavailable" for biometrics.
Symptoms
- Options greyed out
- Error message
- Hardware not detected
Possible Causes
- Missing drivers
- TPM disabled
- Group policy
Step-by-Step Fix
1
Check Device Manager
Ensure "Biometric devices" is listed and has no errors.
2
Enable TPM
Check BIOS/UEFI to ensure TPM 2.0 is active.
3
Check Group Policy
Ensure "Allow the use of biometrics" is enabled (Pro only).
When to See a Technician
If Windows Hello is unavailable after an update, it's usually a driver that needs to be rolled back.
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