Laptop unable to use on-screen keyboard for recovery key

4.5

The touch keyboard fails to appear when entering the 48-digit recovery key.

Symptoms
  • No keyboard
  • Unable to type key
  • Stuck
Possible Causes
  • UEFI limitation
  • Firmware bug

Step-by-Step Fix

1

Connect USB Keyboard

The most reliable way to enter a recovery key on a tablet.

2

Check for "Keyboard" Icon

Look for a small icon in the corner of the screen.

3

Update BIOS

Improves pre-boot UI handling.

When to See a Technician

Always keep a USB-C to USB-A adapter and a physical keyboard handy for tablet recovery.

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