Files encrypted by ransomware
4.5
Your files are still there but you cannot open them, and they have strange names.
Symptoms
- "File corrupted"
- Unknown extensions
- Ransom note
Possible Causes
- Ransomware infection
Step-by-Step Fix
1
Identify the Ransomware
Upload the ransom note to "ID Ransomware" to see which type it is.
2
Check for Shadow Copies
Ransomware often tries to delete these, but sometimes fails.
3
Wipe and Reinstall
The safest way to ensure the malware is gone is a fresh OS install.
When to See a Technician
Never pay the ransom. It funds further attacks and there is no guarantee you'll get a working key.
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