Email unable to unblock sender
4.5
You accidentally blocked someone and can't find where to remove them from the list.
Symptoms
- Missing mail from friend
- Address not in "Blocked" list
- Cannot receive mail
Possible Causes
- Hidden settings
- Rule vs Block
- Sync error
Step-by-Step Fix
1
Check "Junk Email Options"
In Outlook, go to Home > Junk > Junk Email Options > Blocked Senders.
2
Check Filters/Rules
You might have a rule deleting their mail instead of a formal "Block".
3
Check Webmail Block List
The block might be at the server level.
When to See a Technician
If they aren't on the block list, check your "Safe Senders" list and add them there to override any filters.
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