Email showing "Message too large"
4.5
You receive an error when trying to open or send a message with a large payload.
Symptoms
- "Message size exceeds limit"
- Cannot open mail
- Bounce-back error
Possible Causes
- Embedded images
- Large attachments
- Long thread history
Step-by-Step Fix
1
Remove Attachments
If sending, use a cloud link instead of a direct file.
2
Trim the Thread
Delete old "Re: Re: Re:" history from the bottom of the email.
3
Check Recipient Limit
The person you are emailing might have a smaller limit than you.
When to See a Technician
A message with 50 high-res photos embedded in the body will easily exceed the 25MB limit.
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