Email attachments too large to send

4.5

The message fails to send because the file size exceeds the limit.

Symptoms
  • "File too large"
  • Upload gets stuck
  • Send button greyed out
Possible Causes
  • Provider limit (25MB)
  • Recipient server limit
  • Encoding overhead

Step-by-Step Fix

1

Use Cloud Link

Upload to Google Drive/OneDrive and send a link instead.

2

Compress Files

Right-click the files and "Send to Compressed (zipped) folder".

3

Split the Email

Send multiple emails with one attachment each.

When to See a Technician

Email encoding adds about 33% to the file size. A 20MB file might actually be 27MB when sent.

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