Email search not working
4.5
Searching for a keyword or sender returns "No Results" even when the mail exists.
Symptoms
- Incomplete results
- Search takes forever
- Error "Indexing in progress"
Possible Causes
- Corrupted index
- Search scope too narrow
- Sync incomplete
Step-by-Step Fix
1
Rebuild Index
In Outlook, go to Search Options > Indexing Options > Advanced > Rebuild.
2
Change Search Scope
Ensure you are searching "All Mailboxes" instead of just "Current Folder".
3
Check Webmail
If webmail search works, the issue is with your local computer's index.
When to See a Technician
Large mailboxes (over 10GB) often suffer from slow or broken search indexing.
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