Email not showing in Inbox
4.5
New mail is arriving but it's not appearing in the main list.
Symptoms
- Notification but no mail
- Unread count increases but list empty
- Mail in "All Mail" but not "Inbox"
Possible Causes
- "Focused Inbox" enabled
- Archiving filter
- Sort order changed
Step-by-Step Fix
1
Disable Focused Inbox
Check the "Other" tab or disable the Focused feature in settings.
2
Check Sort Order
Ensure you are sorting by "Date: Newest on Top".
3
Search "All Mail"
If it's in All Mail but not Inbox, a filter is "Skipping the Inbox".
When to See a Technician
Gmail users often find mail in the "Promotions" or "Social" tabs instead of the Primary inbox.
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