Email rules/filters not working
4.5
Automatic rules to move or flag emails are being ignored.
Symptoms
- Mail stays in Inbox
- Wrong folder used
- Rule error
Possible Causes
- Rule order conflict
- "Stop processing" active
- Client-side vs Server-side
Step-by-Step Fix
1
Check Rule Order
Rules are processed from top to bottom; ensure a higher rule isn't conflicting.
2
Verify "Stop Processing"
Ensure the "Stop processing more rules" box is checked or unchecked as needed.
3
Move to Server
Create rules in the webmail interface so they work even when your PC is off.
When to See a Technician
Client-side rules (created in Outlook) only run when the Outlook app is open on your computer.
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