Email marked as spam incorrectly
4.5
Important emails from known contacts are going to the Junk folder.
Symptoms
- Missing mail
- Important alerts in Junk
- Sender on "Safe List" ignored
Possible Causes
- Aggressive AI filtering
- Sender domain reputation
- Keyword triggers
Step-by-Step Fix
1
Mark as "Not Spam"
Right-click the email and select "Not Junk" to train the filter.
2
Add to Contacts
Adding the sender to your address book usually bypasses spam filters.
3
Check Filters
Ensure you don't have a custom rule moving mail to Junk.
When to See a Technician
Check the "Safe Senders" list in your email settings and add the specific domain (e.g., @company.com).
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