Email folders missing

4.5

Custom folders you created have disappeared from the sidebar.

Symptoms
  • Sidebar empty
  • Folders not syncing
  • "Folder not found" error
Possible Causes
  • IMAP subscription issue
  • Folder collapsed
  • Accidental deletion

Step-by-Step Fix

1

Check "More" or "Expand"

Click the small arrow next to "Folders" to expand the list.

2

Update IMAP Subscriptions

In Outlook/Thunderbird, right-click account > IMAP Folders > Query > Subscribe.

3

Check Trash Folder

Ensure the folder wasn't accidentally dragged into the Trash.

When to See a Technician

If using IMAP, folders must be "Subscribed" to show up in your local mail client.

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