Email delay in receiving messages

4.5

Emails sent to you take minutes or hours to appear in your inbox.

Symptoms
  • Late arrival
  • Time stamp is old
  • Sync lag
Possible Causes
  • Greylisting
  • Server congestion
  • Slow sync interval

Step-by-Step Fix

1

Check Sync Interval

Change "Fetch" from every 15 minutes to "Push" or "Every 1 Minute".

2

Check Webmail

If it's in webmail but not your app, the delay is in your device sync.

3

Check Header Info

View the "Email Header" to see which server caused the delay.

When to See a Technician

Some enterprise servers use "Greylisting" which intentionally delays the first email from a new sender to stop spam.

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