Email delay in receiving messages
4.5
Emails sent to you take minutes or hours to appear in your inbox.
Symptoms
- Late arrival
- Time stamp is old
- Sync lag
Possible Causes
- Greylisting
- Server congestion
- Slow sync interval
Step-by-Step Fix
1
Check Sync Interval
Change "Fetch" from every 15 minutes to "Push" or "Every 1 Minute".
2
Check Webmail
If it's in webmail but not your app, the delay is in your device sync.
3
Check Header Info
View the "Email Header" to see which server caused the delay.
When to See a Technician
Some enterprise servers use "Greylisting" which intentionally delays the first email from a new sender to stop spam.
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