Two-factor authentication (2FA) not working

4.5

You have the correct code but the website rejects it.

Symptoms
  • "Invalid code"
  • Code expires too fast
  • Cannot log in
Possible Causes
  • Time sync error
  • Wrong account
  • Expired session

Step-by-Step Fix

1

Sync App Time

In Google Authenticator, go to Settings > Time correction for codes > Sync now.

2

Check System Clock

Ensure your phone and PC are set to the same time zone.

3

Use Backup Codes

If you are locked out, use the codes you saved when setting up 2FA.

When to See a Technician

2FA codes are "Time-based" (TOTP). If your phone's clock is off by even 30 seconds, the code will fail.

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