Software showing "Version Mismatch"
4.5
The app and its data (or server) are on different versions and cannot work together.
Symptoms
- "Database version too old"
- "Client update required"
- Sync failed
Possible Causes
- Partial update
- Multiple versions installed
- Server updated before client
Step-by-Step Fix
1
Check for Updates
Ensure you are on the absolute latest version.
2
Uninstall Old Versions
Ensure you don't have two versions of the same app installed.
3
Update Server/Data
Sometimes the data file itself needs to be "Upgraded" to the new format.
When to See a Technician
Common in network-based apps where the server is updated by IT but the users haven't updated their PCs yet.
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