Software showing "Security Certificate Error"
4.5
The app cannot verify the identity of its update or data server.
Symptoms
- "Untrusted connection"
- Sync blocked
- Update failed
Possible Causes
- Wrong system time
- Expired certificate
- Firewall interception
Step-by-Step Fix
1
Sync System Clock
Ensure your PC time is set to "Automatic".
2
Update the App
Newer versions include updated root certificates.
3
Disable SSL Scanning
Some antivirus tools intercept SSL, which can break app security.
When to See a Technician
If you are on a public network, the "Login" page might be interfering with the app's certificate check.
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