Software unable to connect to internet
4.5
The app says "No Connection" even though your browser and other apps work fine.
Symptoms
- "Offline Mode"
- "Server not found"
- Sync failing
Possible Causes
- Firewall block
- Proxy settings
- Antivirus "Web Shield"
Step-by-Step Fix
1
Check Firewall
Ensure the app is allowed to communicate on "Public" and "Private" networks.
2
Disable Proxy
Go to Windows Settings > Network > Proxy and ensure "Use a proxy server" is OFF.
3
Reset Winsock
Open CMD as admin and type "netsh winsock reset" then restart.
When to See a Technician
Some apps use a specific "Port" that might be blocked by your router or ISP.
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