Smartphone call dropping frequently
4.5
Active calls are disconnected unexpectedly during conversation.
Symptoms
- Call ended suddenly
- Silence then disconnect
- Signal drops to zero
Possible Causes
- Handover failure between towers
- Weak signal
- SIM card loose
Step-by-Step Fix
1
Update Carrier Settings
Check for carrier updates in About Phone.
2
Disable 5G
Switch to 4G/LTE to see if 5G handover is the issue.
3
Reset Network Settings
Refresh the connection to the cellular network.
When to See a Technician
Frequent drops in specific locations usually point to tower issues, while drops everywhere point to the phone or SIM.
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