Security questions changed without permission
4.5
The answers to your "Secret Questions" have been modified by someone else.
Symptoms
- "Wrong answer" to questions
- Security alert
- Account locked
Possible Causes
- Account hijacked
- Social engineering
Step-by-Step Fix
1
Contact Support
You will likely need to provide ID to prove you are the owner.
2
Use 2FA Instead
Security questions are weak; switch to an Authenticator app.
3
Lie on Security Questions
Don't use real info (like mother's maiden name) that can be found on Facebook.
When to See a Technician
Hackers love security questions because they are easy to guess using social media info.
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