Printer Offline Error
4.5
The computer says the printer is offline even though it is turned on and connected.
Symptoms
- "Offline" status
- Print queue stuck
- No connection
Possible Causes
- IP address change
- SNMP status error
- Print spooler crash
Step-by-Step Fix
1
Restart Print Spooler
In Windows, go to Services.msc > Print Spooler > Restart.
2
Uncheck "Use Printer Offline"
Open queue > Printer menu > Ensure "Use Printer Offline" is unchecked.
3
Set Static IP
Assign a permanent IP address to the printer in your router settings.
When to See a Technician
Printers often "go offline" because their IP address changed after a router reboot.
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