Multi-factor authentication unable to sync

4.5

Your MFA app is not syncing with the server, leading to outdated or missing codes.

Symptoms
  • "Sync failed"
  • Old codes showing
  • No push notifications
Possible Causes
  • No internet
  • Background data restricted
  • Battery saver mode

Step-by-Step Fix

1

Enable Background Data

Ensure the MFA app is allowed to use data in the background.

2

Disable Battery Saver

Power saving modes often kill the sync services needed for MFA.

3

Manual Sync

Go to app settings and tap "Sync Now" or "Refresh".

When to See a Technician

If sync fails, check if your phone's internal storage is full, which can prevent database updates.

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