Login credentials not accepted

4.5

The system rejects your username or password even though you are sure they are correct.

Symptoms
  • "Invalid username or password"
  • Login loop
  • Keyboard layout mismatch
Possible Causes
  • Caps Lock active
  • Wrong keyboard language
  • Account sync issue

Step-by-Step Fix

1

Check Caps Lock

Ensure Caps Lock is off and type your password slowly.

2

Verify Keyboard Layout

Check the bottom right of the login screen to ensure the correct language is selected.

3

Reset Password

Use the "Forgot Password" link to reset your credentials via email or security questions.

When to See a Technician

If you are on a domain, your account might be locked due to too many failed attempts.

Rate this Fix

0 / 5(0 ratings)

Comments (0)

No comments yet. Be the first to share!

Related Problems

securityAuthentication
Authentication system locking account incorrectly

Your account is locked for "security reasons" even though you haven't made any mistakes.

3 steps
securityAuthentication
Authentication server not responding

The login page hangs or returns an error because it cannot reach the identity provider.

3 steps