Authentication server not responding

4.5

The login page hangs or returns an error because it cannot reach the identity provider.

Symptoms
  • "Connection Timed Out"
  • 500 Internal Server Error
  • Spinning wheel on login
Possible Causes
  • Server outage
  • DNS issues
  • Firewall blocking

Step-by-Step Fix

1

Check Service Status

Visit sites like Downdetector to see if the service (e.g., Google, Microsoft) is down.

2

Try Different Network

Switch from WiFi to Mobile Data to rule out a local network block.

3

Flush DNS

Run "ipconfig /flushdns" to clear stale connection paths.

When to See a Technician

If the server is down, there is nothing you can do but wait for the provider to fix it.

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