Laptop video playback showing black screen
4.5
The video player is black, but audio is audible.
Symptoms
- No visuals
- Audio only
- Controls visible but video area black
Possible Causes
- Codec issue
- DRM protection
- Browser extension
Step-by-Step Fix
1
Disable Ad-Blockers
Some extensions interfere with video loading.
2
Check DRM Settings
Ensure "Protected Content" is allowed in browser settings.
3
Update Browser
Ensure you are on the latest version.
When to See a Technician
Black screens with audio often point to DRM (Digital Rights Management) handshake failures.
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