Laptop video playback showing black screen

4.5

The video player is black, but audio is audible.

Symptoms
  • No visuals
  • Audio only
  • Controls visible but video area black
Possible Causes
  • Codec issue
  • DRM protection
  • Browser extension

Step-by-Step Fix

1

Disable Ad-Blockers

Some extensions interfere with video loading.

2

Check DRM Settings

Ensure "Protected Content" is allowed in browser settings.

3

Update Browser

Ensure you are on the latest version.

When to See a Technician

Black screens with audio often point to DRM (Digital Rights Management) handshake failures.

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