Laptop unable to open Premiere Pro

4.5

Premiere Pro won't open or crashes when importing video footage.

Symptoms
  • App crash
  • No response
  • Import error
Possible Causes
  • Graphics driver issue
  • Corrupt media cache
  • Low memory

Step-by-Step Fix

1

Clear Media Cache

Delete the files in the "Common" media cache folder.

2

Update Graphics Driver

Premiere relies heavily on GPU acceleration (CUDA/OpenCL).

3

Increase Virtual Memory

Ensure your Windows page file is large enough.

When to See a Technician

Premiere Pro needs at least 16GB of RAM and a dedicated GPU for a decent experience.

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