Face ID "Move iPhone Lower/Higher" Loop
4.5
Face ID fails to scan your face and keeps asking you to move the device.
Symptoms
- Scan failed
- Positioning loop
- Biometrics disabled
Possible Causes
- Dirty TrueDepth camera
- Hardware failure (Dot Projector)
- Software glitch
Step-by-Step Fix
1
Clean the Notch
Wipe the top area of the screen with a clean microfiber cloth.
2
Reset Face ID
Settings > Face ID & Passcode > Reset Face ID and set it up again.
3
Check for Water Damage
The TrueDepth camera is very sensitive to moisture; check the SIM tray for red indicator.
When to See a Technician
If "Face ID has been disabled" appears, the hardware is likely permanently damaged.
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