Email unable to mark as read
4.5
You click an email or "Mark as Read", but the bold text/unread dot stays.
Symptoms
- Unread count won't go down
- Zombie unread mail
- Sync delay
Possible Causes
- IMAP read-status sync failure
- Read-only access
- App bug
Step-by-Step Fix
1
Mark All as Read
Right-click the folder and select "Mark all as read" to force a sync.
2
Check Other Devices
If your phone is set to "Keep as Unread", it might be overriding your PC.
3
Restart App
Refreshes the local database connection.
When to See a Technician
This is often a visual glitch. Try clicking into another folder and back to refresh the view.
Rate this Fix
0 / 5(0 ratings)
Comments (0)
No comments yet. Be the first to share!