Email unable to empty Trash
4.5
The "Empty Trash" button is greyed out or does nothing.
Symptoms
- Trash stays full
- Storage not freeing up
- Error "Folder busy"
Possible Causes
- Server sync in progress
- Too many items
- Read-only Trash folder
Step-by-Step Fix
1
Wait for Sync
If you just deleted 1000 items, the server needs time to process them.
2
Empty via Webmail
The most reliable way to clear a massive Trash folder.
3
Restart App
Clears any "File in use" locks on the trash database.
When to See a Technician
Items in the Trash still count toward your storage quota until the folder is emptied.
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