Email unable to delete messages
4.5
You click delete, but the message stays in the inbox or returns an error.
Symptoms
- "Cannot move to Trash"
- Message reappears
- Greyed out delete button
Possible Causes
- IMAP sync error
- Corrupted local database
- Read-only folder
Step-by-Step Fix
1
Purge Deleted Items
Go to Edit > Purge to permanently remove items marked for deletion.
2
Check Trash Folder Path
Ensure the "Trash" folder is correctly mapped in your IMAP settings.
3
Delete via Webmail
If the app fails, delete the mail using a web browser.
When to See a Technician
This is often caused by a full "Trash" folder. Empty the Trash first, then try deleting the new message.
Rate this Fix
0 / 5(0 ratings)
Comments (0)
No comments yet. Be the first to share!