Email port configuration incorrect

4.5

The mail client is trying to talk to the server on the wrong "channel".

Symptoms
  • "Connection refused"
  • Cannot send or receive
  • Immediate error
Possible Causes
  • Manual setup error
  • ISP blocking port 25
  • Old settings

Step-by-Step Fix

1

Use Port 587 (SMTP)

Port 25 is often blocked by ISPs; 587 is the modern standard for outgoing mail.

2

Use Port 993 (IMAP)

Ensure you are using the secure IMAP port for incoming mail.

3

Check "Use SSL"

Changing a port usually requires toggling the SSL/TLS checkbox.

When to See a Technician

Always use encrypted ports (993/465/587) to keep your password and emails private.

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