Email contacts not syncing
4.5
Your address book is empty or missing names on your phone or computer.
Symptoms
- Missing names
- Old phone numbers
- Search fails
Possible Causes
- Contacts sync disabled
- Wrong account selected
- Permission denied
Step-by-Step Fix
1
Enable Contacts Sync
In phone settings > Accounts > [Email], ensure "Contacts" is toggled ON.
2
Check Default Account
Ensure you are saving new contacts to your email account, not "Local Phone".
3
Refresh Contacts
Pull down on the contact list to force a sync.
When to See a Technician
Contacts are often stored in a separate "CardDAV" service. Ensure that service is also online.
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