Email attachments not downloading
4.5
You can see the file icon but clicking it does nothing or returns an error.
Symptoms
- "Download Failed"
- Spinning circle
- File opens as text
Possible Causes
- Antivirus blocking
- Full browser cache
- Unsupported file type
Step-by-Step Fix
1
Clear Browser Cache
If using webmail, clear your browser data and try again.
2
Disable Antivirus
Temporarily disable mail scanning to see if it's blocking the file.
3
Try Different Browser
Switch from Chrome to Firefox/Edge to rule out extension issues.
When to See a Technician
Executable files (.exe, .bat) are often blocked by email providers for security reasons.
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