Device configuration unable to import
4.5
The system rejects a backup or configuration file you are trying to load.
Symptoms
- "Incompatible file format"
- Import hangs
- Settings don't change
Possible Causes
- Version mismatch
- File corruption
- Wrong file extension
Step-by-Step Fix
1
Check Version
Ensure the backup was created on the same (or older) version of the software.
2
Verify File Integrity
Open the file in Notepad to see if it contains readable data or just gibberish.
3
Manual Import
Paste the contents of the backup directly into the active config file.
When to See a Technician
Importing a config from a different hardware model can cause system crashes.
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